用户协议 / Terms of Service
生效日期 / Effective Date: 2026-09-10 · 版本 / Version: 1.0（草稿，待法务审阅 / Draft pending legal review）
1. 服务性质 / Nature of Service
A2A 是一个 AI 驱动的全球采购商与供应商撮合平台。平台通过 AI 智能体提供需求匹配、自动谈判与联系方式解锁服务。AI 智能体仅执行撮合与谈判辅助，最终交易决策（价格确认、质量验收、付款）由用户自行作出。
A2A is an AI-powered global platform matching buyers and suppliers. Our AI agents perform matching, automated negotiation, and contact unlocking. Final transaction decisions (price confirmation, quality acceptance, payment) rest solely with users.
2. 账户与实名 / Accounts & Identity Verification
- 注册须提供真实、准确的联系信息；Registration requires true and accurate contact information.
- 供应商入驻须通过实名/KYC 认证（证件信息加密存储）；Supplier onboarding requires KYC verification (documents encrypted at rest).
- 您对账户下的所有操作负责。You are responsible for all activity under your account.
3. 积分与付费 / Credits & Payment
部分功能（如解锁交易对家联系方式）消耗积分。积分定价、充值与消耗规则见定价页。已解锁的 联系方式不支持退款，但因对家与承诺严重不符产生的纠纷，可依据平台保障制度申请积分返还 （受每周期次数限制）。
Certain features (e.g., unlocking counterparty contact details) consume credits. Pricing and consumption rules are set out on the Pricing page. Unlocked contacts are non-refundable, except that disputes where a counterparty materially breaches their stated commitments may qualify for credit refunds under our guarantee policy (subject to periodic limits).
4. 禁止行为 / Prohibited Conduct
- 提交虚假信息、冒用他人身份；Submitting false information or impersonating others.
- 绕过平台支付机制私下交易以规避积分消耗；Circumventing platform payments to avoid credit consumption.
- 发布违法违规商品或服务信息；Listing illegal goods or services.
- 爬取、批量导出或倒卖平台数据。Scraping, bulk-exporting, or reselling platform data.
5. 免责与责任限制 / Disclaimers & Limitation of Liability
平台提供的匹配结果与 AI 谈判建议仅供参考，不构成任何商业承诺。因交易对家履约能力、 货物质量、物流及不可抗力造成的损失，平台不承担连带责任，但将依据保障制度协助纠纷处理。 在法律允许的最大范围内，平台对间接损失不承担责任。
Match results and AI negotiation suggestions are for reference only and do not constitute commercial guarantees. The platform is not jointly liable for counterparty performance, goods quality, logistics, or force majeure losses, but will assist in dispute resolution under the guarantee policy.
6. 退款政策 / Refund Policy
会员订阅服务支持 7 天无理由退款（详见定价页常见问题）；积分消耗原则上不予退款， 保障制度覆盖的纠纷除外。
Membership subscriptions are refundable within 7 days of purchase (see the Pricing page FAQ). Consumed credits are generally non-refundable, except under the guarantee policy.
7. 协议变更与终止 / Changes & Termination
我们可更新本协议并在官网公告；您可随时停止使用服务并注销账户。重大违约情况下平台 保留暂停或终止账户的权利。
We may update these terms with notice on our website. You may stop using the service and close your account at any time. The platform reserves the right to suspend or terminate accounts for material breaches.
8. 联系我们 / Contact
协议相关问题，请通过站内"联系我们"入口或注册时提供的商务渠道与我们联系 （企业邮箱开通后此处将更新为专用邮箱）。
For questions about these terms, reach us via the in-site "Contact Us" channel or the business contact provided at registration (a dedicated email address will be published here once available).